The OCL Team


Executive Director, INTERIM


Director of Operations

Kim Caron was born and raised in Ottawa, Ontario, after graduating from high school, Kim couldn’t decide what to study in post-secondary school. Her interests were wide (accounting and business administration) but she had a special place in her heart for helping people, especially those with developmental disabilities. She cites the influence of two of her neighbours: each with developmental disabilities as helping her decide what she wanted to do as a career. Understanding this passion, Kim completed the Developmental Service Worker program at Algonquin College in 1989.

After graduation, Kim joined Ottawa-Carleton Lifeskills, first as a Direct Support Professional in the organization’s Residential Program. She has since moved throughout the organization, working as a Management Trainee and Manager where she focused on everything from total care to behavioural group homes, day supports, home share as well as special projects. Kim is currently an instructor in Person Centered Approaches.

In 2004, Kim became Director of Operations Ottawa-Carleton Lifeskills.


Director of Business Development

Darlene Gollesch is an experienced Business Development leader with over 22 years of sales experience. Darlene began her career as a researcher for the Canadian Labour Market and Productivity Centre and as policy analyst for the Government of Canada. After working for the federal departments of Indian and Northern Affairs and Environment Canada, Darlene transitioned into the private sector working for several consulting firms.

In 1997, Darlene launched her sales career and spent almost 10 years selling IT solutions to the Government of Canada. Darlene’s ability to quickly understand a client’s requirements and assess potential sales opportunities contributed to her success as a Sales Executive. Her clientele has included commercial enterprises, government departments, special operating agencies, hospitals/health authorities and post-secondary institutions.

In 2006, Darlene joined the Conference Board of Canada as a Corporate Account Executive (sales). In 2015, she was promoted to Director, e-Library & e-Data Marketing and Sales. As the Director, she led a team of sales and customer service specialists who were responsible for growing the Board’s subscription business line and maintaining a high level of customer service.

In 2019, Darlene joined Ottawa-Carleton Lifeskills (OCL) in the newly created position of Director of Business Development. Darlene is a part of OCL’s senior management team and will be responsible for successfully delivering two key strategic directions identified in OCL’s Strategic Business Plan 2019-2024.

Darlene has a Bachelor of Arts, Political Science, Laurentian University and a Master of Arts, Public Administration, Carleton University.


Director of Strategy, Planning and Agency Performance

Mahmoud is a global business leader with over two decades of innovative on-site leadership in Canada, the US, Europe, Asia-Pacific, the Middle East, and Africa. Over more than twenty years, Mahmoud has built up a track record of building outstanding companies, solving complex problems, revamping underperforming organizations, and fostering success for clients in countless fields.

Mahmoud has held C-level and board positions for numerous leading organizations. He has worked in senior leadership positions including Chief Information Officer (CIO), Chief Information Security Officer (CISO), Chief Operating Officer (COO), and Chief Executive Officer (CEO) for small/medium enterprises, start-ups, and large multinational organizations, including Grand Technology Resources, Pars Capital, Stash Energy, CKP/World Bank, ATCO Frontec, and M5 Computers. Some of his areas of expertise include IT, Software as a Solution (SaaS), healthcare, education, non-profits, management consulting, finance, energy, greentech, and defense. Mahmoud is fluent in four languages and has worked with companies in more than sixty countries.

Mahmoud’s approach to business and clients success has been developed through over twenty of hands-on leadership and extensive experience in research, teaching, and academics. His degrees include a Doctorate in Business Administration (DBA), a Master’s in Business Administration (MBA), and Graduate Certificates in Executive Coaching, Leadership, Technology, and Project and Program Management.

OCL Direct Support Professionals

Working directly with those we support residentially and in our day supports, OCL has more than 250 front line staff.  We are grateful for their dedication and commitment to the people in their care.


  • Kelly Ashe
  • Brent Barlow
  • Micheline Carriere
  • Andre Demers
  • Rebecca Godfrey
  • Kurtis James
  • Chris Kennedy
  • Lesley MacIsaac
  • Hollan Misiferi
  • Marcel Walsh
  • Paul Whittle
  • Bonnie Wry


  • Tricia Camelon – Executive Assistant

OCL is one of three founding members of Ottawa Shared Services Organization (OSSO).  OSSO provides human resources, finance, scheduling and technology supports for the three founding agencies.  OSSO was created to facilitate natural synergies by capitalizing on and leverage in-house resources and sector expertise across the three agencies. OSSO is creating  opportunities for positive results and growth, streamlined systems, administrative efficiencies,  and potential future savings being re-invested into client services as well as the increased sustainability of all three agencies.